Delivery Information
Delivery within Australia
We offer FREE shipping within Australia via Australia Post Platinum Express for items under $6,000 AUD and Star Track Express for all items of greater value.
International delivery
We offer international shipping at a FLAT RATE of $50 AUD via FedEx express courier service. Customs duties vary by country and the recipient is responsible for covering these costs if applicable. Please note we are unable to ship to a few countries where unreliable postal services, trade embargoes or government prohibition of importation of goods of value exist. Please contact us if you require further information or are concerned that this might affect you.
Delivery security
All deliveries must be signed for upon receipt, so we recommend shipping to your most suitable daytime business hours address. If you are not able to sign for your delivery, Australia Post or FedEx will leave advice to organize re-delivery or for where you can pick up your package. We are unable to deliver to P.O. boxes.
Delivery notifications
You will receive an email notification when your order has been shipped. Should you have any questions, please do not hesitate to contact us.
Delivery time
The time frame for delivery will depend upon the item(s) you have purchased.
For delivery of item(s) that are included on our Available Now page please allow 2-3 working days for delivery to metropolitan areas within Australia. For regional locations within Australia, please allow up to 5 working days, and for international destinations please allow up to 14 working days.
If you have ordered a piece(s) that needs to be put into production first or that is custom designed or handmade, then delivery can take from between 4-8 weeks depending on factors like the design consultation process, availability of chosen gemstones and current workshop orders. We will contact you with an estimated date for delivery. We always try our very best to deliver your purchase to you as soon as is possible.
If your purchase is for a special occasion or you require it by a specific date, please contact us in advance of your order so that we can help you individually and we will do our very best to accommodate you.
Orders are dispatched on business days and during business hours, Monday to Saturday, 10am - 5pm WST. Please note, expected delivery dates are not guarantees, they are to be used as a guideline only. In the event of any delays we will notify you immediately via email. Kian Design is not liable for any loss or damage suffered by the recipient through any unforeseen delay in delivery times.
Packaging
Your Kian Design purchase will be beautifully packaged in one of our premium gift boxes. Unless specifically requested, we do not include an additional invoice; this practice reduces paper waste and in the case of gift purchases ensures your recipient remains unaware of the price! Should you request delivery directly to your gift recipient, we are happy to add a personalized gift note.